Customer Management
Our Microsoft Dynamics CRM solution helps you better manage and service your customers through making the connections that build loyalty and maximise the value of your customer relationships. This business software is easy-to-use and flexible, it empowers your people with tools that increase knowledge sharing and simplify account management.
Sales
- Territory Planning
- Goal / Target Management
- Lead Qualification and Distribution
- Opportunity and Pipeline Management
- Account Management
- Contact Management
- Guided Workflows and Sales Processes
- Mobile Access
- Offline Access
- Reports, Dashboards and Analytics
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Marketing
- Campaign Planning, Execution and Management
- Customer / Prospect Segmentation
- Bulk Email and SMS
- Response Tracking
- Campaign ROI
- Guided Telesales Campaigns and Workflow
- Lead Scoring and Qualifying
- Mobile Access
- Offline Access
- Reports, Dashboards and Analytics
Customer Service
- Case / Incident Management
- Contract and Sub-contractor Management
- Resource Scheduling
- Knowledge Base Management
- Guided Case / Incident / Call Logging process and workflows
- Escalation
- Mobile Access
- Offline Access
- Reports, Dashboards and Analytics
Extended CRM – XRM
- Point and click customisation
- Managed development / customisation
- Change and Version management
- Online publishing (removes downtime)
- Build workflow processes with conditional branching and nesting
- Automated actions with triggers based on events, time or business logic
- Multi-tenancy (multi-company)
- User specific customisation (different users see different fields on the same screen)
- Microsoft Dynamics Marketplace for CRM apps here: http://dynamics.pinpoint.microsoft.com/en-US/Default.aspx
CRM Links:
Target and Execute
Sell More
Enhance Customer Experience